FAQs

How can I place an order?

You can shop directly on our website cennejewels.com — just add your favorite items to the cart and proceed to checkout. For help, you can also message us on Instagram (@cennejewels) or Facebook.

What is CENNÉ JEWELS?

CENNÉ JEWELS is a modern American jewelry brand offering stainless steel and gold-plated jewelry that is waterproof, tarnish-free, and hypoallergenic — perfect for everyday wear.

Our pieces are crafted with high-quality stainless steel and coated in 18K or 14K gold plating, offering the luxury look of real gold at an affordable price. They are long-lasting, shine beautifully, and don’t tarnish easily.

Will CENNÉ JEWELS tarnish or fade?

No! Our jewelry is tarnish-free and waterproof, made to withstand sweat, water, and daily use — ideal for the humid Bangladeshi weather.

Is your jewelry hypoallergenic?

Yes, our pieces are nickel-free and hypoallergenic, safe for sensitive skin. Perfect for daily wear without irritation.

Is your jewelry good for gifting?

Absolutely! Each CENNÉ JEWELS order comes with premium packaging — perfect for birthdays, anniversaries, and special occasions.

Payments Methods

What payment methods do you accept?

We offer multiple payment options for your convenience:

Cash on Delivery (COD) — We require a 20% advance payment to confirm all COD orders. This helps us prevent fake or canceled orders. The rest is payable upon delivery.
Bkash / Nagad / Rocket — Fast and secure mobile payments.
Online Payment (Debit/Credit Cards) — Pay securely through our Payment gateway.

After placing your order, our team will contact you with the advance payment details via WhatsApp or phone call.

Exchanges & Returns

At CENNÉ JEWELS, we take pride in the quality of our jewelry and your satisfaction is our top priority. However, if something isn’t right with your order, we’re here to help.