Refund & Returns Policy
At CENNÉ JEWELS, we are committed to providing you with high-quality, long-lasting jewelry. If something goes wrong with your order, we’re here to make it right.
Please read our refund and returns policy carefully before placing your order.
Eligibility for Return or Exchange
We only accept returns or exchanges under the following circumstances:
- You received a wrong item
- You received a damaged or defective product
- You received an incomplete order
Unfortunately, we do not accept returns due to:
- Change of mind or personal preference
- Size or fit issues
- Minor color differences due to lighting/screen variations
Return & Exchange Conditions
To be eligible for a return or exchange:
- Items must be unused, unworn, and in original packaging
- You must provide proof of purchase (order number or invoice)
- Product must be returned in its original condition
Timeframe to Report an Issue
- You must contact us within 24Â hours of receiving your order.
- After 24 hours, we will no longer be able to process a return or exchange.
How to Request a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact us via WhatsApp: +880-1XXXXXXXXX or Instagram DM @cennejewels
- Share your order number and describe the issue
- Provide clear photos of the product (if damaged, incorrect, or defective)
- Our team will respond within 24 hours with the next steps
Refunds
We do not offer cash refunds unless:
- The product is out of stock
- The item was not shipped due to an internal error
In such cases, we will process a refund to your original payment method (Bkash/Nagad/Card).
For all other return cases, we provide:
- Store Credit (valid for future purchases)
- Product Exchange (subject to stock availability)
Who Covers the Return Shipping?
- If the product is incorrect, damaged, or defective – we cover return shipping
- If the return reason does not meet eligibility – customer covers shipping cost
Important Notes
- We reserve the right to refuse returns that do not meet our policy
- Sale items, discounted products, or items purchased using a promo code may not be eligible for return
